These conditions apply to all holidays booked with SARL Château Vert, trading as “Heyday Chalet” and “heydaychalet.com” (“we” or “us”), and all people named or booked for by the party leader (“you”). “Our services” are those SARL Château Vert provide directly, such as food and accommodation. All other services provided by third-party suppliers, such as, but not limited to, childcare, ski lessons, ski hire and lift passes, are not classed as part of “our services”. This document contains a full section about third-party services and suppliers. The rest of these booking terms and conditions apply exclusively to matters of our services only. “The holiday” is our package of food and accommodation only.
The contract is made on the date we issue confirmation of your booking (via email) from which point on you are said to have booked. No contract or obligation exists between us and you before this date. Your booking of a holiday with us confirms you understand and accept all terms and conditions laid down in our “Booking Terms and Conditions”. We reserve the right to change our booking terms and conditions without notice. If you have already booked a holiday before any change, you have the option to stay with the booking terms and conditions from your booking date. You will be notified in writing (email, fax or letter) of any proposed change, and you must accept or refuse this within 28 days. If you make no contact, then it is taken as you have accepted the new booking terms and conditions.
This contract does not apply to any services not classed as part of our services, such as childcare, ski lessons, ski hire and lift passes. We have no liability or obligation in relation to these services, and offer no comment on the standard of these services.
We may make bookings on your behalf with third parties, for example, ski schools, ski hire providers, the lift pass office, childcare providers, restaurants and transfer companies. All third-party bookings are subject to the terms and conditions of the provider. All contracts made are between you and the third-party provider. We do not enter into any contract with third parties, and do not have obligation for any matter arising from a third-party provider. We do not offer any comment on the standard of services they may provide. All disputes must be taken up with the provider directly, including requests for refunds, even if we have paid the supplier on your behalf.